An interesting offer, not just in pandemic times
Travel bans, limits on contact with others, quarantine rules – in times of a pandemic, service technicians and fitters are often unable to travel around the world to customers to commission their machines and plants on site. That is why customers can now conveniently book remote commissioning for axis systems at Festo. This makes commissioning online very quick and easy.
Festo has already been offering an on-site commissioning service for 1D to 3D axis systems or stand-alone motor controllers for a number of years. In the coronavirus pandemic with its restrictions on on-site services, Festo has responded quickly and developed remote commissioning services. Now customers can order remote commissioning at the same time as their handling system including motor controllers, motors (including from third parties) and 1D to 3D axis systems. When placing an order via the Festo Online Shop, customers can add remote commissioning to their basket as an accessory for their selected motor controller and order it easily and directly.
On-screen commissioning
A Festo service technician commissions the system together with the customer via a remote desktop connection and a split screen using popular video conferencing systems or remote maintenance tools – with zero risk of infection. This enables the Festo service technician to assist with the configuration and parameterisation, with remote checking of the electrical connections and the travel path, with testing the system, with data backup and documentation, and provides an introduction to how to use the Festo Automation Suite commissioning software.
Of course Festo will continue to offer the remote services after the pandemic eases, and will add further features. The experiences of recent months have shown that this online service boosts efficiency and speed and lowers costs – for the customers and for Festo.
费斯托 (Festo)是一家全球性的独立的家族企业，总部位于德国埃斯林根。自成立以来，Festo在工业自动化技术和技术教育方面制定标准，从而为环境、经济和社会的可持续发展做出贡献。公司为超过35个行业的30万家工厂和过程自动化客户提供气动和电驱动自动化技术解决方案，其中生命科学和实验室自动化业务受到越来越多的关注。Festo产品和服务遍布176个国家。2023年，费斯托在全球61个国家的250多个分支机构拥有约20600名员工，实现销售额36.5亿欧元。每年约7%的销售额用于研发。在这家学习型企业，1.5%的销售额用于基础和进一步培训。Festo 教学培训 (Didactic SE) 是全球领先的技术教育和培训供应商，为全球客户提供工业环境中全面的数字化和常规学习解决方案。
